IF ITS LESS THAN AN EMERGENCY
WHEN YOU NEED ADVICE FAST OR
IF THE SURGERY IS CLOSED
WHEN THE SURGERY IS CLOSED
NHS 111 is a new, free telephone service to make it easier for people to access local health and social care services when they have an urgent, but not life-threatening need and their usual GPs are not available. Calls from mobiles and landlines are free and the service is intended to respond to people's health and social care needs when:
* If it is not a life-threatening situation, and therefore is less urgent than a 999 call
* the patient does not have a GP to call or a GP is not available
* the caller feels they cannot wait and is simply unsure of which service they require
* the caller requires health information or reassurance about what to do next.
NHS 111service is available 24/7 365 days a year.
NHS 111 calls are answered by highly-trained call handlers, who make up 80% of the frontline workforce, supported by experienced clinicians who assess the caller's needs and determine the most appropriate course of action, including:
*for callers facing an emergency, dispatching an ambulance without delay
*where a face-to-face consultation is required, an appointment will be booked where that facility exists through compatible technology or the caller will be referred to the service that has the appropriate skills and resources to meet their needs in the required timeframe
*for callers who do not require a face-to-face consultation, information, advice or reassurance will be provided
*where the call is outside the scope of NHS 111, the caller will be signposted to an appropriate alternative service
NHS 111 makesit easier for you to access local NHS HEALTHCARE SERVICES. You can call 111 when you need medical help fast but itís not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.